Return policy

Returns and exchanges

Each request is reviewed based on the product category, condition, and order details. Do not send a product back before contacting the Skoon team and receiving case instructions.

Start a request

Send the order number, product name, and reason for the request. Include clear photos when reporting damage or a discrepancy.

Product condition

Keep the product, accessories, and packaging in the condition received as far as possible while the team reviews your request.

Outcome and refunds

The team will confirm eligibility, the return or exchange method, and any related cost before proceeding. If a refund is approved, we will explain its method and expected timing for that case.